We believe in customer satisfaction. If customers are glad, we are happy. That is why if we fail to fulfill your desired product, we will replace or refund your products. Here are some FAQs that clear your doubts.
What are the conditions of return?
According to the customer’s claim, the returned items must fulfill the below conditions. When you are returning your products, you must follow the instructions.
How to make a product return & what to do?
- Contact us within 24 hours (email, Phone, or Messages)
- Insert your name
- Write the reason for return
Keep it in mind before returning your product.
- Inform us within 24 hours.
- The product should not be damaged (except damage return policy).
- Do not remove price tags, manuals, or any tags.
- You need to carry a return delivery charge.
- Return money or product replacement in 7 working days.
What could be the reason for returning products?
- Damage: When any customer claims the product is damaged, keep the product as it is.
- Defective (As per brand policy): If the customer is claiming the product is defective.
- Not as advertised: If the customer claims that the product is not as advertised, the product needs to be in new condition and sealed.
- Wrong item delivered: If we deliver any wrong item product.
- Missing parts/items: If the customer claims any missing parts.
- Signs of usage: If the customer claims the product is used, he has to return the product Completely.
- Doubts on the authenticity: If the customer has any complaint of authentication.
Note: The customer must return the product including price tags, manuals, or any tags.
